Terms and Conditions

These terms and conditions are HoodTech’s standard terms which apply under every circumstance.

1. Definitions and Interpretation

1.1 In these terms and conditions, unless the context otherwise requires, the following expressions have the following meanings:

Customer/You/Your: A customer of HoodTech who requires our services.

Estimate: An approximate price of the work to be carried out.

Quote: An estimate of the price of the work to be carried out.

Us/We/Our: HoodTech Ltd trading as HoodTech Company No.12861955 of Unit 52 Evans Business Centre, Chester West Employment Park, Minerva Avenue, Chester, CH1 4QL and reference to HoodTech shall include reference to any and all of its staff.

Invoice: A final invoice giving the total price of the work.

Price: The VAT exclusive charge payable for the work including parts, labour, travel, accommodation costs and any additional charges.

Services: Any type of repair/maintenance of vehicles or sale of products.

Total Price: The price plus any VAT chargeable on the price in addition.

Vehicle: Your vehicle which may be a car, van, truck, bus, motorcycle, motorhome, boat or other conveyance.

Warranty: The warranty set out in clause 9.

Warranty Period: The duration of the warranties provided by us in accordance with clause 9.

Website: Our website, the url of which is www.hoodtech.co.uk

Work: The particular services that we agree to provide to you.

1.2 Unless the context otherwise requires, each reference in these terms and conditions to:

1.2.1 “Writing”, and any cognate expression, includes a reference to any communication effected by electronic or similar means.

1.2.2 A statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.

1.2.3 “These terms and conditions” is a reference to these terms and conditions as amended or supplemented at the relevant time.

1.2.4 A clause or paragraph is a reference to a clause of these terms and conditions.

1.2.5 A “party” or the “parties” refer to the parties to these terms and conditions.

1.3 The headings used in these terms and conditions are for convenience only. This will not affect the interpretation of these terms and conditions.

1.4 Words signifying the singular shall include the plural and vice versa.

1.5 References to any gender shall include the other gender.

2. Booking

2.1 You may request a booking for any work (subject to us confirming the booking) by telephone, by way of our website, or in writing.

2.2 We will let you have an estimate/quote verbally or by email, based on the details you provide.

2.3 If you agree to the estimate we shall confirm the booking to you and carry out the work on, or as near as possible to the date you originally requested, as circumstances allow. There will only be a binding contract between us once we confirm the booking.

3. Payment and Invoices

3.1 We may require a deposit before we start the work. This must be paid within 48 hours of request.

3.2 From the point at which work on the vehicle begins, we shall have the right to keep the vehicle until you have made payment in full of all sums due.

3.3 Following our completion of the work, we shall issue an invoice to you.

3.4 The invoice will provide a summary of the work done and will include the price payable for it with the VAT element payable shown separately.

3.5 All sums due will be payable immediately on completion of the work.

3.6 In addition to our rights under clause 3.2, if you do not pay all sums due we will have the right to serve you a final notice requiring immediate payment (final notice). If you do not pay the sums then due within 7 days of Our final notice we shall have the right to sell the vehicle at your expense without having to give you any further notice.

3.7 We shall be entitled to charge interest on any outstanding amount due from you from the date that payment was due until the date payment is actually made to be calculated on a daily compounding basis at 8% above the base rate of National Westminster Bank.

3.8 Payments via cash will be subject to a 2% surcharge at our discretion.

4. Insurance Claims and Accident Damage

4.1 If the work to be carried out on the vehicle is subject of an insurance claim, you (or the policyholder if he is not the same person) must sign any documents required by the insurer to be signed to authorise payment to us before the work starts.

4.2 We shall not be responsible for any delay in completing the work and returning the vehicle to you where that delay arises out of any actions of the insurer including, but not limited to, the withholding of payment.

4.3 If insurers fail to pay our Invoice for any reason, you become immediately liable to do so and the terms of clauses 3.2, 3.7 and 3.8 still apply.

4.4 If the customer’s insurance cover is subject to a policy excess, deductible or similar term then any such sum must be paid to HoodTech prior to any work commencing.

5. The Work

5.1 We will tell you before we begin the work how much time we believe is required to complete the work.

5.2 If we require parts to carry out the work and these are not available at the time we have agreed to start that work then we shall let you know this. Then we will revise our estimate as to when we expect to be able to carry out the work.

5.3 If we cannot carry out and complete the work due to non-availability of parts, or a delay in their delivery, we will let you know and you may then either make arrangements to rebook the work, when we advise you of the availability of the parts, or cancel the work in accordance with your rights as set out in clause 10.

5.4 If we find during the course of the work that we need to use additional parts and labour, we will only order the additional parts or carry out the additional work if you have first authorised us to do so. We will give you a revised estimate of the cost of the additional parts/labour and the amount of time we think we will need to complete the additional work.

5.5 If we replace any parts, we will make the original parts available to you to view and examine up to and including the time that you collect your Vehicle. You may only remove those parts if you agree to dispose of them in an environmentally responsible manner. If you do not wish to inspect and remove the parts, we shall retain and dispose of them as we see fit.

5.6 We shall use reasonable endeavours to ensure that we take good care of your vehicle. Please ensure that you remove all contents from it before we start the work. HoodTech will not accept responsibility for the loss of, or damage caused to, any contents within the vehicle.

5.7 Our estimates are reliant on full disclosure by the customer as regards to any work previously carried out by others.

5.8 Prices are subject to regular changes. In the event of a change of price we will do our best to inform you by telephone or email.

5.9 Should we be unable to carry out the planned work due to circumstances beyond our control eg. vehicle breakdown, illness, injury etc. HoodTech are not liable for any loss of paid holidays, paid work, personal/professional time, nor any other loss.

5.10 In the event of inclement weather it is the customer’s responsibility to provide HoodTech with a dry and suitably covered workspace to enable the work to be carried out. Under no circumstances will HoodTech be liable for any damage caused where the customer fails to comply with this condition.

5.11 It is entirely at our discretion to undertake any water ingress related works. The full disclosure of all previous service evidence is mandatory to ensure the related components are not beyond recommission.

6. Other Vehicle Warranties

6.1 In the case of a vehicle, if it is covered by a manufacturer’s new vehicle warranty, anti-perforation warranty or rust/corrosion warranty at the time the work is carried out, we shall carry out all of the work in a way that adheres to the terms of those warranties and the manufacturer’s specifications and documentation, using original or manufacturer-authorised parts.

6.2 If our compliance with clause 6.1 causes us additional cost, we will tell you of alternatives and will explain to you in full the consequences of those alternatives (including, but not limited to, the voiding of the manufacturer’s warranties). The decision as to whether or not we follow any such alternative shall be your decision alone.

6.3 We shall not be responsible or liable for any failure to comply with any warranties where you have not told us of those warranties or have not provided full details in writing.

7. Sub-Contracting

7.1 We may sub-contract any of our obligations under these terms and conditions as long as we ensure that any sub-contractor we use is reasonably skilled in the relevant practices and that we do not pass on to you any additional charges without your prior consent.

8. Insurance, Damage and Liability

8.1 We shall at all times have in place suitable public liability insurance.

8.2 We shall not be liable to you for any loss or damage suffered due to your failure to follow our or any manufacturer’s instructions.

8.3 We will not be liable to you for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control.

8.4 We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity nor consequential loss of any kind.

8.5 Nothing in these terms and conditions is intended to or will exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.

8.6 When any vehicle is brought to us for work to be carried out, the vehicle remains at all times the responsibility of the owner and under no circumstances will HoodTech be liable for any damage caused to the vehicle. This same term shall apply when our work is carried out at Customer's or other premises.

9. HoodTech's Warranty and Guarantee

9.1 We warrant our work from the date of invoice for a period of 12 months or a distance of 10,000 miles whichever occurs first.

9.2 Unless we explicitly tell you otherwise, we shall warrant all parts that we use from the date of invoice for the warranty period. The warranties on certain parts may vary due to their original manufacturers’ warranty conditions and in that case we will advise you that a different warranty period will apply to those parts. The same shall apply to second hand components installed by agreement with the customer.

9.3 If any work done and parts used fail(s) during the warranty period, we shall carry out the necessary repairs and replacements at no additional cost to you, save for any costs incurred by you in bringing the vehicle to our workshop in compliance with clause 9.7.

9.4 Where a warranty claim might arise, you agree to notify us as soon as you become aware of the same, and you agree to arrange delivery of the vehicle to us at your own expense so that we can examine it and effect any repairs/replacements. All warranty work, regardless of distance, will be carried out on a strict return to workshop basis.

9.5 Any potential warranty claim will not be considered where we have not received notification and where any work has been carried out by others before we have seen all relevant evidence and been given an opportunity to rectify.

9.6 The warranty is personal to you and is non-transferrable.

9.7 Our warranty will be void if the business/individual fails to adhere to the following:

9.7.1 Do not operate roof for 7 days post hood/headliner installation.

9.7.2 Always operate the roof mechanism with the engine running.

9.7.3 Do not leave any physical items on or near to the parcel shelf area/window storage area.

9.7.4 Never operate the roof when wet, damp or frozen.

9.7.5 Always ensure the folding cycle is fully completed prior to releasing actuation switch.

9.7.6 Where applicable, always ensure plastic window is evenly folded halfway through cycle.

9.7.7 If the part/product we have supplied has been modified in any way shape or form, even upon request of the customer. This will void the warranty of the individual component that has been replaced by us.

9.8  HoodTech will not accept any liability for water ingress or leaks into a customer’s vehicle, regardless of work carried out on said vehicle.

9.9 Any warranty will be void if evidence of water ingress is present on either the replacement part in question or the area as of which the relevant part is presented.

9.10 If there is a dispute regarding a replacement part we have supplied it is up to the customer to prove the issue was not present prior to works commencing. If we find a fault with the part or workmanship we will repair the area in question.

9.11 We are unable to provide any warranty for a second hand product that has been supplied by you or with prior approval, by us. We will only use quality second hand parts if the vehicle is no longer supported by the manufacture.

9.12 If you supply a product to be installed by us, we reserve the right to decline the service dependant on what company has manufactured the product.

9.13 If the product you supplied, regardless of clause 9.12 does not fit, encourages water ingress or has manufacturing defects, we will not be held liable. The pre-agreed estimate will be payable in full upon completion of works carried out, regardless of satisfaction.

9.14 If there is a dispute regarding water ingress from a part we have supplied, it is up to the customer to prove the part or workmanship is at fault and the issue was not present prior to works carried out. If we find a fault with the part or workmanship we will repair the area in question.

9.15 All warranty work will be carried out on a return to workshop basis. We will not be liable for any additional fees incurred.

10. Cancellation

10.1 If under clause 10.2 you cancel any work booked and you have paid us any deposit or prepayment under clause 3.1 above, we will deduct this from any sum you owe us under any part of this clause 10 and refund you any surplus.

10.2 If you cancel the work after we have started it, you agree to pay us for all labour and for all parts we have used and for those parts we have not used but which we have ordered and which, in our reasonable judgement, we are unlikely to be able to use or sell within 6 months. We will charge you for that labour at the same hourly rate that we may have used to calculate the price.

10.3 The parts we have ordered but not used by the time you cancel will remain our property. We may use or dispose of them as we see fit without accounting to you for their cost where we have charged you for them.

10.4 Once you have paid us all that you owe us, you agree to collect (or arrange for the collection of) your vehicle within 7 days. If your vehicle remains on our premises beyond that period, you agree to pay us for its storage at the rate of £20 per day. We will not release your vehicle until you have paid in full all sums that you owe us (including the storage charge).

10.5 Non-attendance at a pre-booked appointment will result in a 50% cancellation fee. 

10.6 In the event of a Customer’s vehicle not being ready for us at the time of our arrival on site, an additional fee of £100 plus VAT will be payable, plus mileage at a rate of £1/mile plus VAT including our return travel and any other additional expenses incurred eg. accommodation, subsistence and labour.

10.7 If you cancel an order as per clause 2.3, you will be liable for the cost of said parts regardless of circumstance. If you cancel within 48 hours of a previously booked appointment you will be liable and our estimate will be settled in full.

11. Changes to Terms and Conditions

11.1 We may from time to time change these terms and conditions without giving you notice. We will use our reasonable endeavours to inform you as soon as is reasonably possible of any such material change.

12. Entire Agreement

12.1 You and we acknowledge that, in entering into the contract, neither you nor we give any warranty or rely on any representation, warranty or other provision except as expressly provided in the documents comprising the contract, and all conditions, warranties or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

13. Law and Jurisdiction

13.1 These terms and conditions and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with English Law; any dispute, controversy, proceedings or claim between you and us relating to these terms and conditions (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.